About Us

As a family we have over 100 years experience in the motor industry. During this time we have had the opportunity to gain extensive knowledge in all aspects of aftersales care and believe that we fully understand how to look after our customers needs.

 

Our background is working within main dealer franchises, this provided us with direct and unlimited access to manufacturer technical and specialist training on which we have built our expert knowledge. To ensure we deliver the ultimate customer experience we use this technical strength linked with clear and focused customer care ethics to ensure the very best customer service.  Recent years appear to have changed main dealer customer service and their values, everything now is target and budget driven and we now feel that customers are no longer receiving the service level or value for money they should expect.

 

By their nature and structure franchise main dealer workshops have a wide range of ability, technical knowledge and experience within their team, this means you will not always know who is working on your vehicle or what their level of experience and technical ability is.  We believe, as a customer you should have the opportunity and ability to meet and speak to the technician who carries out the work on your vehicle, only this level of personal service can give you the peace of mind and confidence that you can trust the work carried out.

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As 2021 brought yet more increases in service and repair costs we realised that we could provide a more personal and cost effective level of service to BMW and MINI owners, that’s why we decided to create our own independent specialist service and repair centre, Ultimate BM.  We believe that we have the technical expertise and experience to become the ultimate alternative to your main dealer.